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JB McCarthy, FSIC, was panel member at the Future Bank Summit

The panel discussion “Putting the Customer at the Heart of Digitisation” and tackled questions such as:-                       

  • What innovations and trends are happening in other industries that can (will) be applied to financial services?
  • What changes could be in store for the banking sector in the next few years and how will this affect bank:customer relationships?
  • What can banks learn about customer engagement from other industries?
  • How can we embrace change and turn 'disruption' into advantage

For more on FuturBank see

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